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Stay up to date with Microfinance Pasifika events by subscribing to our newsletterPoor People Using Mobile Financial Services: Observations on Customer Usage and Impact from M-PESA
Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This Brief draws on some of the first ethnographic research on M-PESA, one of the earliest success stories in mobile phone-based delivery of financial services. The research offers insights into how poor people use M-PESA, its impact on their lives, and some unexpected consequences. More...